copilot subscription problem

[V0RTII]

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Copilot Feature Area

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I started the GitHub Copilot free trial which was supposed to last for one month. However, after just 5–6 days it started showing that I needed to pay charges, even though I had barely used it for 10 days. After that, Copilot access was stopped on my account. I went ahead and paid the charges, but even after the payment the option to enable Copilot still isn’t appearing for me. I have already raised a support ticket and attached the payment receipt, but I haven’t received any response yet. Has anyone faced a similar issue or knows how this can be resolved? I’d really appreciate any help.

[AarjanAdhikari]

This issue usually happens when the Copilot subscription and billing status are temporarily out of sync.

Try the following steps:

1. Check if Copilot is active
   Go to: https://github.com/settings/copilot

2. Verify billing
   Open: https://github.com/settings/billing
   Confirm the payment shows as completed.

3. Refresh authentication in VS Code

• Open Extensions
• Disable GitHub Copilot
• Enable it again
• Sign in again when prompted

4. Restart VS Code and sign out of GitHub once.

If the issue still persists, it may be a backend billing delay. In that case only GitHub Support can fix it, so continue following up on your support ticket and include your payment receipt and ticket ID.

[L34M-X]

Did you manage to uncharge it ? I am facing the same problem

[V0RTII]

Well, how can I actually do that? GitHub Support hasn’t been responding to my requests, and if I cancel my subscription, will I receive a refund?

[V0RTII]

1. well i checked my payment history tab and i can see my payment history there

2. But when it comes to configure settings there it shows most of the settings disabled

3.Basically, this is what happened to me. I started the Copilot free trial since it was supposed to last for one month, and I planned to pay after the trial period ended. However, after just 3–4 days of using it, it started showing that my payment was due and that I needed to pay to continue using the service. I created a support ticket to clarify this payment issue, but I never received any response from GitHub Support.

Since it was still within the free trial period, I didn’t worry much about the payment notification. But the next day my plan was automatically changed to Copilot Free. So I subscribed to Copilot Pro again by adding my billing details. Once again, it showed that my payment was due the next day, and the same thing happened — the following day my plan was reverted to Copilot Free. I repeated this process again, and eventually my free trial got disabled.

Today I finally paid the amount, but even after making the payment my Copilot access is still disabled.

I’ve created 3–4 support tickets, but they keep replying with the same response on each one. It doesn’t seem like they’re actually reading my messages or looking into the issue.

Here is the reply I received from them :

Hi Rohan,

Your Copilot access was restricted because our systems detected that you consumed significant Copilot usage without a successful payment being processed.

To restore your access, you will need to:

Use a valid payment method that can complete transactions without interruption (e.g., a card that does not require additional authorization steps that may fail)
Confirm that you agree to adhere to our Terms of Service
Once you've updated your payment method and confirmed the above, please let us know and we can review the possibility of reinstating your access.

Please be aware that any future instances of usage without successful payment may result in permanent revocation of your Copilot access.

Respectfully,
GitHub Support Staff

[V0RTII]

Is there anyone who can help to get refund or to activate my copilot again ?

[ash-iiiiish]

Step-by-Step Troubleshooting Guide
Here are actions you can take right away:

Step 1: Force a Local Refresh in VS Code
The Copilot extension caches your subscription status locally. A hard refresh can sometimes resolve this .

In VS Code, click on your profile icon in the bottom-left corner.

Select "Sign out of GitHub account" .

Fully close and restart VS Code.

Sign back in through the Copilot status icon. This forces the extension to re-check your subscription status with GitHub's servers.

Step 2: Check Your GitHub Account Status
Go to your GitHub account settings page to see what it shows for your Copilot subscription.

Navigate to https://github.com/settings/copilot.

Check if it shows an active subscription or if it's still prompting you to set up a plan.

Also, verify your Settings → Billing & Plans page to confirm the payment has been processed and an active subscription is listed.

Step 3: Collect Diagnostic Information
If the issue persists, gather diagnostic logs. This information is crucial for support and can sometimes reveal local errors .

In VS Code, open the Command Palette (Ctrl+Shift+P on Windows/Linux, Shift+Command+P on Mac).

Type Diagnostics and select "GitHub Copilot: Collect Diagnostics" from the list.

This will open a new editor with diagnostic information. Review it for any obvious errors, or be prepared to share it with support.

Step 4: Follow Up on Your Support Ticket
Since you haven't received a response, it's appropriate to follow up.

Reply to the original ticket email with "URGENT: Paid subscription not activated - Ticket #[Your Ticket Number]" in the subject line. This can sometimes bump it in the queue .

Ensure you've included all relevant details: your GitHub username, the date of payment, a screenshot of the payment receipt, and the steps you've already tried.

Important: While waiting, avoid creating multiple new tickets for the same issue, as this can actually delay resolution by splitting your case history .

Summary: The most likely cause is a temporary billing sync issue. Force a sign-out/in within VS Code and verify your account status on https://github.com/settings/copilot. Since you've already paid and contacted support, a follow-up on your original ticket with your receipt attached is the best path forward while GitHub's support team works through their queue.