Samsung account Privacy Notice

Samsung account Privacy Notice

Effective [24 February 2026]

At Samsung Electronics Co., Ltd. (“Samsung”), we know how important privacy is to our customers. Samsung is the data controller, located in Korea, for Samsung account and its services and features, as listed below and described in this Privacy Notice (collectively, our “Services”). We created this Privacy Notice to make sure you understand how we collect and use your personal information.

Samsung account is your one-stop personal account used to access and enjoy some of our Samsung Services. These Services include:


Samsung account

Some Samsung apps and services (such as Samsung Cloud) require a Samsung account. With a Samsung account, you can enjoy many of these services and apps. In addition, certain third-party apps and services may allow you to link your Samsung account with that third-party account for easier login or enhanced features (please refer to the “Account and Service Linking” section below).


Sync and Back-up Features:

• Sync and back up data : You can back up or sync your data on your mobile devices (using Samsung Cloud) and Smart Hub-enabled devices.
• Call & text on other devices : Enjoy seamless communication by syncing text messages in the Messages app and phone calls on your secondary mobile Galaxy devices when logged in to the same Samsung account.


Membership Benefits

• Save Payment Information : Save your credit card so you can enjoy easier checkout when making purchases across various Samsung services, apps and websites.
• Samsung Rewards : Accumulate rewards points when making purchases of participating Samsung services and products. These points can be spent on Samsung.com, and earn you additional membership benefits based on your Rewards Membership Tier. You may also use your points on Samsung.com in other countries (where available) after you convert your available points to the currency used in those countries.
If you sign up to a Samsung account, you may be automatically enrolled into Samsung Rewards as part of your Samsung account benefits. To find out if Samsung Rewards is an automatic feature of your account (or for existing Samsung account holder, whether you have previously opted in to Rewards), whether Membership Tiers are available in your country, and how to opt out, visit your Rewards page by: visiting your local Samsung.com > log into your Samsung account > scroll down to the end of the page and click on Samsung Rewards under the ‘Account & Community’ heading, and follow the instructions provided therein.
• Samsung Members App : You can connect and interact with other Samsung account users on our social media platforms, such as our Samsung Members Community. Here, you can communicate with other Samsung account users on our online forum and register your owned products, as well as contact us through our customer communication channel.
• Group Sharing and Quick Share : Easily share files with other Samsung account users.
• Samsung Visit-In : Receive location-based marketing promotions and offers from participating Samsung and third-party stores near you.
• Add eSIM : Activate an eSIM by transferring SIM information between devices under your Samsung account without distance restrictions. Additionally, enhance the convenience of the eSIM activation process for tablets by referencing the mobile operator information of devices registered under your Samsung account.


Security Services

• Samsung Pass : Store your login information and contact information for easier login or checkout. You can also store your digital car key in a secure area of your device when using the optional Digital Key feature.
• SmartThings Find/Samsung Find : Locate devices such as your phone, wearables, and tablet with the help of SmartThings Find/Samsung Find, as well as share the locations of your devices with other Samsung account users.
• Secure Wi-Fi : Protect transmitted data on public networks.
• Knox Matrix : Securely store your keys used by some Samsung services based on a PIN, password or pattern set on your lock screen.


Galaxy AI

Get intelligence features within certain apps or services. Check out the Galaxy AI section below for more details.


Voice Assistant

Once you create a Samsung account, you can easily control supported devices by voice command using Bixby. Bixby will be ready to control your device via voice command when you activate it, such as by pressing the Invoke button or saying “Hi, Bixby.” The status indicator on your device, such as an on-screen indicator or flashing LED, lets you know when Bixby is activated. Please see the Voice Assistant section below to see the types of data Bixby collects.


WHAT INFORMATION DO WE COLLECT?

When you create a Samsung account with us, we ask for information to help you get set up, such as your name, nickname, date of birth, gender, phone number, password, and email address. We also collect information about your account, such as account and user type. We do this to identify the correct type of Samsung account for each user, for example, a minor’s account.

In addition, when you contact customer service about our Services, your communications, including any information you provide regarding your identity and the product or service you’re contacting us about, will be collected.

Once you set up your Samsung account and log in, you can use various convenient features on your devices, such as the Services mentioned above. You can see the features available to you in the Samsung account settings. When using Samsung account and the Services, we collect and maintain information about you as detailed below.

Information While Using Samsung account and our Services

In order for you to use our Services, certain information needs to be collected by us, as explained below.


Sync and Back-up Features :

• Sync and back up data : You can sync, back up and restore your data on mobile devices and Smart Hub-enabled devices. For example, you can choose to back up or sync certain data to our cloud service (such as Samsung Cloud for your mobile devices). The data you choose to back up or sync will automatically be sent to and stored by Samsung. These data may include downloaded apps, call and text history, your Contacts list, appointment and alert settings you have saved (such as Calendar, Notes, Clock and Reminder entries), your Gallery data and Bookmarks in Samsung Browser. For Smart Hub-enabled devices, these data may include postcode and broadcast information (such as service provider, channel information and antenna type), device, Smart Hub-enabled device (including PIN) and Samsung account profile information, settings and configurations. For Gallery sync, this feature is offered through Microsoft OneDrive. If you turn on syncing on one device where you are logged into your Samsung account, sync will automatically turn on in your other devices where you have logged into your Samsung account. If you sync your Gallery, this feature will automatically upload your photos and videos from Samsung Gallery to Microsoft OneDrive. You can manage your sync preferences in the Samsung account settings in any of your devices.
• Call and text on other devices : By enabling Call & text on other devices, we collect information such as Contacts and call and message logs so you can experience multi-device communication by letting you send or receive calls or messages on your secondary device(s). Your messages and calls will also need to be collected to sync those data to your secondary device(s).


Membership Benefits:

• Save payment information : When you register your credit card to your Samsung account for easier payment options, we collect information such as credit card number, name and expiration date. Also, when you save information like your address for faster checkout when you make purchases on your mobile device, Smart Hub-enabled devices or Samsung websites, we collect the information you choose to submit.
• Samsung Rewards : By having a Samsung account, various coupons, discounts and gift cards may be available to you. You are also eligible to receive rewards points when purchasing selected Samsung products and services on Samsung.com.
Information regarding your logged-in purchase history will be collected, as well as information regarding the rewards available to you, (including points, and how and where you spend or redeem them, namely the currency and country of purchase).
You can ask us to delete your Samsung Rewards data and your Samsung Rewards account on our Privacy Portal at https://privacy.samsung.com/ > scroll down to ‘Delete your data from Samsung apps and services’ > click ‘See how’ > log in using your Samsung account > go to ‘Deletion’ > select Samsung Rewards and confirm the deletion request.
• Samsung Members App : Content you provide through or on the Samsung Members Community, such as your profile information, posts and comments (including media you upload) and information on the products you register (including warranty information), as well as communication (including information you submit) with our customer team and other Samsung Members Community members (including the content of personal messages) is collected.
• Group Sharing : Group Sharing allows you to easily send or share files and other information, such as contacts, profile information, notes, reminders and calendar schedules, to/with other Samsung account users, as well as displaying profile images in your contacts list and when you receive calls. We collect the media and information you choose to send, as well as your contacts and profile information (including profile information of your contacts). Other Samsung sharing features which are not a part of Samsung account will also use your contacts and profile information to allow you to share media and information through those features.
When you join a group and share media and files (such as when you join a group to share notes, reminders, calendar entries or gallery media), these entries will be visible to all other members of the group. You can delete or edit gallery, calendar and reminder entries at any time while you are a member of the group. For shared note entries, you may edit and delete entries if granted permission by the group leader. Other members may be able to edit or delete your shared entry.
If you leave or are removed from a group, your shared entries which have not been deleted will remain in the group for other members to see and edit.
• Quick Share : The Quick Share feature, available on certain Galaxy devices, enables you to quickly share photos, videos and files. Quick Share can be used to share content between Galaxy devices in close proximity to each other via the device-to-device method. Quick Share can also be used to share content by sending a link that can be used to access the shared content using any internet-connected device. When using this method, we collect the content you share, which will remain available for three days before it is automatically deleted. You can also add extra protection, such as file encryption, by using the private sharing option, which allows you to set an expiration date and revoke access to your content. By using this feature, the content you share with a recipient will be deleted from our server immediately after the recipient receives and downloads it. Please note that content sent by private sharing will be held on an encrypted server for up to seven days until either the recipient downloads the content, or the seven days expires, whichever is earlier.
• Samsung Visit-In : When you have enabled Samsung Visit-In by providing your separate consent to customisation services, news and special offers and to the enhanced personalisation of such news and offers, when you are near participating Samsung or third-party stores offering benefits or coupons, information about the store offering benefits or coupons will be collected. With your separate consent, your device’s location information, such as GPS signal or information about nearby Wi-Fi access points and mobile phone masts, is sent to us when you choose to enable this feature.
• Add eSIM: If you transfer a SIM from one phone to another or from one tablet to another under your Samsung account, we may collect data such as your mobile network operator name, entitlement server address, supported standard version, carrier features, operator web portal address, and credentials for eSIM profile download, as well as your devices’ EID. The data is securely transferred between devices using end-to-end encryption (E2EE) and is deleted from the server immediately after delivery.


Security Services:

• Samsung Pass : When you save your information in Samsung Pass (e.g. name, phone number, email, postal or shipping address), you can easily fill in and use this for various participating Samsung or third-party apps, websites or services. Also, you can choose to back up user IDs & passwords, which enables you to log in using biometric authentication to those apps, websites or services without having to remember your ID or password. The number of successful and unsuccessful authentication attempts is also collected. Biometric information is only stored on your device and Samsung does not collect or have access to this information. If you choose to use the Digital Key feature, we will collect information about the registration and status of your digital key.
• SmartThings Find/Samsung Find : SmartThings Find/Samsung Find allows you to locate your devices when you consent to the processing of location information, including lost devices that are not connected to a network. When you request the location of any of your devices logged in to your Samsung account or other Samsung devices that connect to your Samsung account (such as your wearable device), and if the device is turned on and you have agreed to Samsung’s processing of your location information, the location of each device is sent to Samsung to show your device(s) on a map. In certain instances (such as when you want to share the location of your device with other users when using Samsung SmartThings), SmartThings Find/Samsung Find allows you to share your device’s location with other Samsung account users.


SmartThings Find/Samsung Find also has several optional features which you can turn on, as described below.

i. Send Last Location : Your device’s last location will be automatically sent to Samsung whenever your device’s battery reaches a critically low level (5% or lower) to help you find the device even after it’s turned off.
ii. Offline Finding : This feature will activate if your device remains disconnected from its mobile or Wi-Fi network after a certain period of time. You will be able to locate it using Bluetooth with the help of other nearby Samsung devices, which also have Offline Finding enabled. By enabling this feature, your device will also help others find their lost devices around you by using your device’s location. No information about you will be visible to others, nor will others’ information be visible to you. Your device, together with other enabled devices, will simply create a Bluetooth network to work together and locate the lost device.
iii. Lost Mode : If you turn on this feature, you can save your contact information and any messages so that if you lose your device, Samsung Find can show the information you provided to the person who finds your lost device. The information you provide directly when you set Lost Mode on your lost device is collected, which includes your email address, phone number, username and the messages that you want to show.
• SmartThings Find : SmartThings Find may require you to register for Samsung SmartThings. For more information about how Samsung SmartThings processes your information, please review the Samsung SmartThings Privacy Notice.
• Secure Wi-Fi : Data transmitted from your device when using a public network, for example at a coffee shop or airport terminal, will have an extra layer of security during its transit. Secure Wi-Fi offers various subscription plans depending on the amount of data you need protected. When you do subscribe to one of the Secure Wi-Fi subscription plans, information will be collected related to that subscription plan (such as which product is purchased and how and when the product was purchased).
• Knox Matrix : Store your keys used in some Samsung services securely on the server and make them accessible only on authenticated device(s). It extracts authentication information by processing the PIN, pattern or password set on the lock screen. This authentication information is collected and cannot infer the PIN, pattern or password.


Galaxy AI

With Galaxy AI, certain apps or services will use your inputs to provide intelligence features, such as transcription and translation services, as well as offering you recommendations. Some of the apps or services process your data solely within your device, while others require the collection of your data. Prior to your initial use of a Galaxy AI feature within an individual app or service that requires the collection of your input data, you will be informed about which input data that app or service processes and the purposes for which it is processed, and you will be asked to provide your consent to the collection and processing of such data. You can also check whether a Galaxy AI feature provides the option to process input data within your device by going into the relevant app or service’s settings.

The data processed includes your account information, device and app information, and your inputs. Please see below for the types of input data processed outside your device for each Galaxy AI feature.


For Now brief, some of the content and recommendations may require the processing of your data outside your device, including by third parties. For example, we process travel information (such as departure and arrival related information) to provide you with weather alerts, or you can receive playlist and viewing recommendations from third parties (such as music playlists and content to watch based on topics of interest). Some of the data processed includes data processed within your device through the Personal data intelligence feature, which may require you to turn on some of the Personal data intelligence data settings. Prior to receiving such content and recommendations, you will be informed about the data processing outside your device prior to your initial use of the applicable Now brief feature and where required by applicable law obtain your consent to the processing of your data in connection with such feature.

Please note that some of the Galaxy AI features may not be available in your country or device.


Voice Assistant

Bixby will collect data needed to carry out your commands, such as voice inputs and information related to the apps or services that are affected by the command (e.g., your Calendar app if you ask Bixby to add a date to your calendar). Bixby also offers various optional features that collect certain information when you use such features. To see more details about the types of data Bixby collects and how that data is used, please see the Bixby Privacy Notice.


Parental Controls

Parental Controls is a feature available to Samsung account users who create an account for their child, create a Family group, or receive permission from the Family group creator to change the settings in Parental Controls. Parental Controls allows you to protect minor’s accounts by limiting access and use of certain services and apps. If you use Parental Controls, we will collect the settings you set.


Account and Service Linking:

Certain third-party apps or services may allow for the linking of your Samsung account to that third-party account, which allows for easy login. In addition, you may also have the option to link certain Samsung Services with third-party apps or services to access enhanced existing features or whole new features all together (for example, when you link Samsung Cloud with Microsoft One Drive, you can begin backing up files to One Drive). The information collected and how that information will be used will be shown to you prior to any account or service linking. Third-party websites, apps, services and features may operate independently from us and may have their own privacy notices or policies. We recommend that you review them to ensure that you understand how they process your information, as well as review this Privacy Notice to know how we process your information. To the extent that any such linked or shown website, app, service or other feature is not owned or controlled by us, we are not responsible for its content, use or privacy practices.

In addition to the information above, Samsung collects the following information about your use of our Services through software on your devices and by other means as set out below in more detail:

• Device and Service Information:
i. Hardware information will be collected, such as hardware model, device name, device configuration and settings, connected devices, sales code, mobile country code, mobile network code and when your device was first used or purchased.
ii. Software information will be collected, such as software versions and configurations and your operating system version.
iii. Identifiers will be collected, such as IMEI, IP address, serial number, MAC address and other unique device or service identifiers (such as the Android ID, cookies, Smart Hub-enabled devices’ identifiers, variable unique device ID and service ID).
• Log and Usage Information : Diagnostic, technical, error and usage information will be collected, such as the time and duration of your use of the Services or any of their features, traffic usage and touch interaction and other inputs; and
• Location Information : With your separate consent, your device’s location information, such as precise geolocation, or information about nearby Wi-Fi access points and mobile phone masts, will be sent to us when you use other location-based Services.
• Customer Services: If you visit authorised repair shops or retail stores and register for customer services based on your Samsung account, your repair history and product information will be collected in order for us to provide further repair and maintenance services for our products. Please note that we may use QR codes and NFC (Near Field Communication) to verify your identity.


We also may collect other information about you, your devices and apps and your use of the Services in ways that we describe to you at the time of collection or otherwise with your consent.

We may use third-party analytics services, such as Google Analytics and Firebase Analytics. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information (for example, to evaluate use of the Services and to help improve the Services). This includes, for example, information on the features you use or click or how much of the Services you use and when you use them. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. To learn more about Firebase Analytics, please visit https://firebase.google.com/policies/analytics.


HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

• To identify and authenticate you so you may securely use our Services;
• To provide you with our Services;
• To improve and customise your experience with our Services, such as delivering content and responses tailored to you and the way you interact with our Services;
• To link your Samsung account to connected third-party devices, apps, features or services when you request this;
• To respond to your requests, enquiries and instructions made through or about our Services;
• With your separate consent, to deliver relevant advertising, including personalised advertisements, sponsored content, and promotional communications;
• With your separate consent, your location may be used to notify you when you are near participating Samsung or third-party stores offering benefits or coupons, or may be used to send you more relevant advertising;
• To allow you to interact with and use participating Samsung and third-party apps and services;
• To provide you with Samsung’s points reward system, including by tailoring our offers to you and providing personalized rewards and benefits.
• To allocate you to a Rewards Membership Tier based on your accumulated Rewards points to offer you additional benefits.
(To check if tiering is available in your country, visit your Rewards page by visiting your local Samsung.com > log into your Samsung account > scroll down to the end of the page and click on Samsung Rewards under the ‘Account & Community’ heading.)
• To operate, evaluate and improve our Services and our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analysing our products, services and customer base; conducting market research; performing data analytics; and performing accounting, auditing and other internal functions);
• To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
• To comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Notice and the Global Privacy Policy found here: https://account.samsung.com/membership/terms/privacypolicy.


Advertising

We will send you relevant advertising, with your consent. The information we use to personalise the advertising we send and the type of advertising we send depends on what you have consented to.

• If you have not consented to any of the optional advertising permissions described below, you may still see Samsung advertising on online platforms, which is not tailored to you. This is generic and may be shown to anyone.
• If you have consented to “Get news and special offers”, you will receive relevant news, special offers and other information about Samsung and its partners’ products and services through email, text messages, notifications and online platforms. The advertising and promotional materials you receive will be relevant to you based on Samsung account and device information we hold about you, including your name, date of birth, email address and products you have registered on our services such as Samsung Members or SmartThings, as well as the apps and services you use. 
• If you have consented to advertising cookies being placed on your device or app, we will send you relevant advertising based on the data collected by cookies and similar technologies, for example the fact that you have viewed a page on our website.
• If you have also consented to “Use precise location data”, the advertising you see will be relevant according to your precise location. 
• If you have consented to personalised ads on your Samsung mobile device, you will see relevant advertising based on your device information and usage
• If you have consented to “Interest-Based Advertisements” on your Samsung Smart Hub enabled devices, you will see relevant advertising based on your device information and usage on the Smart Hub enabled devices. If you have also consented to “Viewing Information Services” on your Samsung Smart Hub enabled devices, the advertising you see will be relevant according to your viewing history.  
• If you have consented to “Improve personalised advertising” in addition to any of the above permissions, you will see relevant advertising based on Samsung account data and information we collect through the Customisation Service, if you use it, including app usage, search terms and/or internet browsing history and apps. If you have also consented to Use precise location data, the advertising you see will be relevant according to your precise location.

You may choose to disable “Get news and special offers”, “Improve personalised advertising”, Customisation Service, and/or “Use precise location data” on your mobile device at any time via Samsung account Settings > Security and Privacy menu in your Samsung account. You may opt out of “Interest-Based Advertisements” on Smart Hub enabled devices via Settings > Terms & Privacy or Settings > General & Privacy > Terms & Privacy.


We use and combine the information we collect about you from our Services with data from other services or features you use, your devices and other sources, such as when you use your Samsung account to log in to other Samsung apps, as well as information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services for the purposes above.

Samsung Electronics is the data controller of your personal information as described above. For some direct marketing communications and some personalised advertising in Europe, Samsung Electronics (UK) Limited, which is located in the United Kingdom, is also the data controller of your personal information. Some of our European Samsung subsidiaries also process your personal information. In some situations, they will act as a data controller, including for customer services and some marketing activities. Where the European Samsung subsidiary is a data controller, you can refer to its own local Privacy Policy on its website to explain how it processes your personal information.


LEGAL BASIS FOR PROCESSING

Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information is outlined below:



WHO DO WE SHARE YOUR INFORMATION WITH?

We will disclose your information internally within our business and to the following entities, but only for the purposes described above.

• Affiliates : other Samsung Electronics Group companies (acting as data controllers or data processors) which we control or own;
• Business partners : partners who we work with to provide our Services (acting as data controllers), such as when you link accounts or services with our business partners in order to provide you with new or improved features. These business partners control and manage your personal information;
• Service providers : carefully selected companies that provide services for or on behalf of us (acting as data processors), such as cloud platform providers who maintain data on our behalf. These providers are also committed to protecting your information and must enter into legal agreements with Samsung before we share personal data with them;
• Other parties (acting as data controllers) when required by law or as necessary to protect the Services : For example, it may be necessary by law, legal process or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism or other issues that are related to public security;
• Other parties in connection with corporate transactions : We may disclose your information to a third party as part of a merger or transfer, acquisition or sale or in the event of bankruptcy to other data controllers; and
• Other parties with your consent or at your direction : In addition to the disclosures described in this Privacy Notice, we may share information about you with third parties when you separately consent to or request such sharing.


HOW LONG DO WE RETAIN YOUR INFORMATION AND WHERE DOES IT GO?

How long your data will be retained depends on the legal basis relied upon to process your data. For example, data we process to perform our contract with you requires us to keep the data throughout the time you use our Services. As long as you are an active user of our Services, we will retain and process these data. Data such as your account information and device information and identifiers fall into this category.

Data we process in accordance with our legitimate interests, such as your usage of our Services, are only kept for as long as needed for the purposes for which it was collected. For example, these data may be collected to perform analytics so we can develop improvements to our Services, or we may process data to keep a record of enquiries you have made through or about our Services to improve your customer service experience.

In addition, we may also process your data based on your consent. If you withdraw your consent, we will stop processing the data that rely on that consent, but it will not impact the processing of data collected prior to your withdrawal until the purposes for which such data were collected have been achieved.

Please note, although we aim to retain your data for the time period described above, your data may be processed longer pursuant to applicable law. For example, if a specific statute mandates we require a certain piece of data, we will comply and retain that data until the required retention period expires.

As long as your data are retained by us, your data will always be subject to appropriate safeguards.

Your use of our Services will involve the transfer of your personal information to and storage and processing of your personal information in other countries. Such countries include, without limitation, countries in the European Economic Area, the Republic of Korea, the United States, the United Kingdom, Switzerland, Australia, Singapore, India, the Philippines, Argentina and Vietnam. In addition, if you request to transfer your Samsung Rewards points to an account you hold in another country, your data will be transferred to the receiving country. For a full list of these countries, please contact us using the methods outlined in the CONTACT US section. Some countries have been determined by the European Commission to adequately protect your personal data, you can find a list of those countries here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en. All international data transfers are subject to legal requirements and appropriate measures to ensure that your personal information is processed safely and as you would expect. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA and the UK. To request more information or to obtain a copy of the contractual agreements in place, please see the CONTACT US section of this Privacy Notice.

We have the right to delete Samsung accounts that have not been used or accessed for twenty-four months, along with the personal information associated with those accounts, unless we are under a legal obligation to retain certain data. We will notify you before we delete your account and give you the opportunity to retain your account and associated data. Some accounts and their associated data will be exempt from the deletion process.

We will ensure that the deletion and retention of your personal information comply with the applicable local data protection laws and regulations.

Please refer to the Samsung account T&Cs for further details.


HOW DO WE KEEP YOUR INFORMATION SECURE?

We take data protection very seriously. We have put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure.


WHAT ARE YOUR RIGHTS?

Your personal information belongs to you. In accordance with applicable law, you have the right to ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing or transfer of your personal information, as well as to provide to you your personal information that we’ve collected so you can use it for your own purposes. You have the right to data portability which means you can ask us to provide your personal information to you or to a third party in a machine-readable format. You can also object to your personal information being processed and to withdraw your consent. However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We won’t delete data that we’re required by law to retain.
You also have the right to object to processing on the basis of legitimate interests, and to object to processing for marketing purposes, including profiling.
To make a request concerning your rights or to make an enquiry, contact us. See the CONTACT US section.


Children’s Section

This Children’s Section describes our personal information practices with respect to your child’s creation and use of a Samsung account and the services and features available to your child. The Children’s Section supplements the remainder of this policy in relation to the services and features available to your child.


What Information Do We Collect?

When you first create a Samsung account for your child, we may ask you for certain information, such as your child’s name, nickname, date of birth, gender, phone number, password, and email address. When your child uses their Samsung account and the features and services available, we may collect information about your child’s device and connected devices and the Samsung apps, services, and features they use. This information includes unique device identifiers, hardware, software, network (including connection and Bluetooth) and settings information (including settings through Parental Controls), and usage and log information (such as how long or when your child uses a certain device, app (including the list of apps installed on the device), service, or feature, including third-party devices, apps, services, or features).

We will also collect information as described in the section of the Privacy Notice titled “What Information Do We Collect”.

With a Samsung account, the use of Samsung account and the following basic features (“Basic Samsung account Features”) will automatically be available to your child:

• Samsung Cloud : Securely back up devices logged into with a Samsung account and sync data across Galaxy devices.
• Samsung Find : Locate lost devices even when the device is not connected to a network and protect data of lost devices.
• Group Sharing : Share a variety of content with family and friends on certain Samsung basic apps.
• Call & text on other devices : Your child can use their phone number to make and receive calls and texts on your other Samsung devices.
• Samsung Members : Quickly ask customer service questions.
• Samsung Checkout : With your permission, the ability to make purchases in or through participating Samsung and third-party apps and services.
• Samsung Pass: Save log-in information and quickly auto-fill this information on participating apps and websites.

In addition, your child may also be able to use certain other Samsung apps and services (including Samsung apps and services downloaded), through their Samsung account. You will be asked to give your permission prior to the use of these apps by your child and see how we process your child’s personal information for that app or service. Please note that not all of the features outlined in the applicable privacy notice may be available to children for the applicable service, and as a result we may not collect or use some of the data categories listed in that privacy notice.

Through the Basic Samsung account Features, Samsung will collect the following information about or from your child in addition to the information described in the “What Information Do We Collect” section of this privacy notice:

• Synced data, such as information we save for back-up purposes or that your child may choose to save to our cloud.
• Contact list when your child uses a certain feature that requires this information, such as the use of Group Sharing.
• Log-in credentials and other input information (e.g. shipping address), as well as participating app and website information when your child uses Samsung Pass and chooses to sync this data to the cloud.
• Information that gets passed through our servers to provide your child with a service, such as calls and messages when providing the Call & text on other devices service.
• Information that gets provided to us and communications between your child and us or third parties, such as when your child contacts customer service or uses our Community Board.
• Geolocation information.
• Transaction information, such as what was purchased and date when your child makes a purchase in the Galaxy Store or in third-party apps and services. Please note that this information may be shared with the third-party app or service provider.


How Do We Use Your Child’s Information?

We may use the information collected from your child for the following purposes, alongside the purposes described in the “How Do We Use Your Information” section of the Privacy Notice:

• identify and authenticate your child so your child can use the Basic Samsung account Features;
• provide any of the Basic Samsung account Features. Such features may include syncing data, providing a location-based service such as finding a lost device, sharing information to other Samsung account users, and other features available within the Basic Samsung account Features;
• improve and customise your child’s experience with the Basic Samsung account Features, such as delivering content and responses tailored to your child and the way your child interacts with the services and features;
• allow your child to interact with and use participating Samsung and third-party apps and services (such as when using a third-party service through one of the Basic Samsung account Features);
• respond to requests, enquiries and instructions made through or about the Basic Samsung account Features;
• operate, evaluate and improve our business, including developing new products and services, managing our communications, analysing our services and customer base, aggregating and anonymising data, performing data analytics and undertaking accounting, auditing and other internal functions;
• protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
• comply with and enforce applicable legal requirements, relevant industry standards and our policies.


Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information for the purpose of providing these features is outlined in the table below, as well as in the “Legal Basis for Processing” section of the Privacy Notice:



Who Do We Share Children’s Information With?

We share children’s information with third parties in the same manner as described in the “Who Do We Share Your Information With?” section of the Privacy Notice.


How Long Do We Retain Your Child’s Information And Where Does It Go?

How long data will be retained depends on the legal basis relied upon to process the data. For example, the data we process to perform our contract requires us to keep the data for as long as your child uses the Basic Samsung account Features. As long as your child is an active user of the Basic Samsung account Features, we will retain and process this data. Data such as account information and device information and identifiers fall into this category.

Data we process to promote our business interests, such as the usage of the Basic Samsung account Features, is only kept for as long as needed for the purposes for which it was collected. For example, this data may be collected to perform analytics so we can develop improvements to the Basic Samsung account Features, or we may process data to keep a record of enquiries you made through or about the Basic Samsung account Features to improve your customer service experience.

In addition, we may also process data based on your consent. If consent is withdrawn, we will stop processing the data that relies on consent, but it will not impact the processing of data collected prior to withdrawal until the purposes for which such data was collected have been achieved.

Please note, although we aim to retain data for the time period described above, the data may be processed longer where required by applicable law. For example, if a specific statute mandates that we require a certain piece of data, we will comply and retain that data until the required retention period expires.

As long as your child’s data is retained by us your child’s data will always be subject to appropriate safeguards.

The use of the Basic Samsung account Features will involve the transfer, storage and processing of your child’s personal information to other countries; such countries include, without limitation, countries in the European Economic Area, the Republic of Korea, the United States, the Philippines, Japan, Singapore, India, Canada and Vietnam. All international data transfers are subject to legal requirements to ensure that your personal information is processed safely and as you would expect. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. To request more information or to obtain a copy of the contractual agreements in place, please see the CONTACT US section of this Privacy Notice.


Your Child’s Rights and Parents’ Rights

As set out in the “What are Your Rights?” section of the Privacy Notice, your child can ask us to provide details about what we have collected and can ask us to delete it or correct any inaccuracies. Your child can also ask us to restrict or limit the processing, sharing or transfer of their personal information, as well as to provide them with the personal information that we’ve collected so they can use it for their own purposes (to the extent allowed by applicable laws). However, requesting the deletion of personal information may also result in a loss of access to the Basic Samsung account Features. We will not delete data that we are required by law to retain.

You or your child have the option at any time to exercise data subject rights concerning personal information collected from your child. To make a request concerning your child’s rights or to make an enquiry, contact us using the methods outlined in the CONTACT US section.

You can also refuse to allow your child to use certain Samsung apps or services by going into your own Samsung account settings > Family > Select your child’s account > Personal data access.


CONTACT US

You can contact us to update your preferences, correct your information, submit a request or ask us questions.

You can also contact us at:

Data Controller
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea

Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region.

The easiest way to contact us is through our Privacy Support Page at https://www.samsung.com/request-desk

You can also contact us at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS

You can lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU supervisory authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en. If you are in the UK, you can find the contact details for the UK supervisory authority at https://ico.org.uk/global/contact-us/. If you are in Switzerland, you can find the contact details of the Swiss supervisory authority at https://www.edoeb.admin.ch/edoeb/de/home/deredoeb/kontakt.html.


UPDATES TO THIS PRIVACY NOTICE

This Privacy Notice may be updated to let you know about changes in how we collect and process your information in the Services or changes in related laws. The date when the document was last updated is shown at the top of this Privacy Notice.